Refund policy
Refund Policy — Alpha Paws
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Items purchased on sale
- Used or damaged items (not due to our error)
How to Start a Return Email us at anomer2025@gmail.com with your order number and reason for return.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.